Steve April 1, 2021
multiple-microsoft-services-are-facing-outages-due-to-a-dns-issue-[update]

Microsoft logo and text on a dark red background

If you’re having trouble accessing any Microsoft service right now, you’re not the only one. Microsoft has acknowledged an ongoing issue with many of its services as a result of a DNS issue. On its Office status page, the company says the most affected platform should be Teams, though other services may also be affected, including Skype, SharePoint, Dynamics 365, and more.

On the Azure status page, you can see just how widespread the issues are. Every single region around the world seems to be experiencing issues with the network infrastructure in Azure, barring some government clouds. Xbox users, too, should be experiencing some issues with online services including buying games, cloud gaming, and more.

Microsoft says the issue started at 9:30PM UTC, and it has begun working to fix the problem. As of 10:36PM UTC, the company says it has rerouted traffic to its resilient DNS capabilities and it has noticed some improvements in service availability. It will continue to post updates about the outage. If you’re an IT admin, you can keep track of the event under MO248163 in the admin center.

Reports on Downdetector spiked for multiple Microsoft services, too, including Xbox Live, Bing, Outlook.com, and a few others. However, the number of reports seems to be past its peak for those services, so the problems appear to be winding down.

Update: While the number of reports seems to have decreased, Microsoft has updated its status page to mention that because of the downstream impact of the Azure outage, various services that depend on it may still be affected and recovery times may vary by service. The company will keep posting status updates.

Update 2: The Xbox status page has been updated with most of the issues seemingly resolved, though could gaming is still down and games like Tom Clancy’s Rainbow Six: Siege and Outriders may not let users log in. Meanwhile, the Microsoft 365 status page has been updated to say that most services should have recovered, though Dynamics 365 and SharePoint Online are still coming back up.

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