According to this email, which purports to be from the UK’s TV Licensing authority, your TV licence could not be automatically renewed because your direct debit payment was declined.
The email claims that “something’s gone wrong with your payments” and urges you to click a link to set up a new direct debit. It warns that, if you fail to make the outstanding payment, TV Licensing “may be forced to cancel your license or pass your details to a debt collection agency”.
However, TV Licensing did not send the email and the claim that you must click a link to make a payment is a lie. In fact, the message is a phishing scam designed to steal your personal and financial information. It has no connection to TV Licensing.
If you click the link, you will be taken to a fraudulent website that includes branding to make it look like it is an official TV Licensing page. Once on the fake site, you will be asked to provide your name and contact details, your credit card number, and other identifying information via a bogus “payment update” form.
Online criminals can collect the information you supply on the form and use it to commit credit card fraud and steal your identity.
Criminals regularly use fake TV Licensing notification messages to steal information from people. Be wary of any unsolicited email or text message that claims that there is a problem with your TV Licence and you must follow a link to deal with the problem.
Some versions of the scam claim that you are owed a refund. Again, clicking a link in the message opens a scam website that tries to trick you into supplying your personal and financial information.
A screenshot of the scam email:
Transcript of the email:
Subject: It looks like you are covered until 12/10/2019 ~ Please setup DirectDebit ~ GB[Supp]
We’re sorry to let you know that the TV License could not be automatically renewed.
Dear [Email Address removed],
Your bank has declined the latest Direct Debit payment.
Something’s gone wrong with your payments. As we couldn’t take the latest payment from your bank account, this amount will also need to be paid when you set up your new Direct Debit.
Setup New Direct Debit
Remember If you don’t keep up with your payments, we may be forced to cancel your license or pass your details to a debt collection agency.
To change your payment method, have a look at all your options. So, all you need to do is make sure there’s enough money in your account.
Or , if you prefer to pay the missed amount now, you can sign in online and pay using your debit or credit card.
While you’re signed in, please make sure we have your correct bank details.
2019 TV Licensing